Retail District Manager

District Retail Manager / Head of Retail

Job Duties:

  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Secures merchandise by implementing security systems and measures.
  • Protects employees and customers by providing a safe and clean store environment.
  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

Customer Focus, Dedicated to improving the customer experience, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

  • Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box
  • Proven success achieving results both independently & through others by fostering a spirit of teamwork
  • Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved
  • Loves to utilize critical-thinking in managing processes, routines & best practices to limit company exposure & loss
  • Enjoys motivating associates by promoting team-selling & in-the-moment coaching to increase productivity
  • Comfortable as the “right-hand” of the Directors of Operations, able to step in for any associate or customer needs at a moment’s notice
  • Ensure the sales floor is adequately staffed from a sales & tactical perspective, providing world-class service
  • In partnership with the Directors of Operations, analyze business trends & create, implement & communicate weekly plans to ensure Units Per Transaction, Average Trans, Conversion & Sales Per Hour goals are achieved
  • Develop, implement & manage clientele programs for associates to drive sales
  • Develop contests & other programs to motivate associates to increase sales & raise team spirit
  • Assess associate personnel needs on a continuous basis & prepare for future growth by actively recruiting top talent at all levels
  • Manage ongoing training programs to ensure staff is trained in product knowledge & operational systems
  • Work with the Directors of Operations to identify future leaders & mentor them by creating Individual Development Plans (IDPs)
  • Create & maintain an environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
  • Ensure brand merchandising & display standards are maintained & that store is consistently replenished from stockroom to sales floor
  • Manage in-store supplier demonstrations, merchandise updates through planning & business partnerships
  • Analyze business trends, inventory levels & customer feedback with Directors of Operations & make appropriate merchandising & display adjustments
  • Manage markdowns & necessary product moves to ensure proper signage & placement
  • Communicate inventory levels, necessary markdowns & trends to Director of Operations
  • Acts as a liaison between Customer Care & store to help resolve escalated issues
  • In partnership with Directors of Operations, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved.
  • Establish & maintain a safe work environment & ensures ongoing training & awareness
  • Ensure all company policies & procedures are consistently followed by Vibe associates, vendors & suppliers
  • Manage & control payroll, supply levels, courier costs, cash control & correct billing/coding
  • Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
  • Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution
  • Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
  • Attend to opening and closing the store and maintain proper accountability for cash handling and company banking.
  • Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved.
  • Ensure labor is scheduled to meet customer service needs and complete operating activities and ensure company standards are maintained.
  • Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints.
  • Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback
  • Manage adherence to all regulatory and compliance legislation and policies.
  • Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintain and follow rules in Clutter Free.
  • Maintain merchandise standards, meet sales targets, and on-going merchandising.
  • Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.
  • Manage store‚Äôs vendor relationships.
  • Responsible for price accuracy of goods in the store.

Experience / Requirements

  • 2+ years as a retail store manager and/or multi-unit supervisor
  • Proven ability to manage staff to exceed sales goals while maintaining payroll budgets
  • Excellent ability to identify top talent, create teams & train, develop & retain great people
  • Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
  • Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
  • Strong communication skills & ability to organize & lead a team to achieve sales goals
  • Proven ability to adapt quickly to ambiguity & allocate time to execute multiple tasks & changing priorities
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work closing shift a minimum of three times per week, inclusive of three Saturdays & two Sundays per month, in addition to annual inventory & entire holiday season
  • This role may require occasional overnight travel to support the needs of the business
  • In accordance with state law, candidates must satisfy minimum age requirements to sell and/or supervise the sale of cannabis products.
  • Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
  • Ability to preserve confidentiality of information.
  • Ability and willingness to move with purpose and a strong sense of urgency.
  • Ability to work weekends and extended days on a frequent basis.
  • Ability to work day or evening hours.
  • Accuracy and attention to detail.
  • Ability to organize and prioritize a variety of tasks/projects.
  • Familiarity with industry/technical terms and processes.
  • Ability to work within strict time frames and deadlines.
  • Completion of ongoing management and product training programs.
  • Completion of required training and all other required regulatory compliance training.

To apply for this job email your details to admin@vibebycalifornia.com